Perma Banned, Third Party? - Guild Wars Forums

SlippyJack · May 03, 2007, 08:53 PM // 20:53

Question: WTF?

Was farming in Zen Dajun mission when I'm kicked to the log in screen. I typed in my password and then I see that I'm banned perma style because of using a "third party" program.

Could this be because of me grinding to much?
My character is 5 months old, I've got the People Know me title:
1.) 3 Protector titles
2.) 3 Cartographer titles
3.) Max Lightbringer (before double weekend)
4.) Max Sunspear
5.) Incorrigble Ale-hound
6.) The Silly Legendary Cartographer

Now, I'm halfway done with the elite caps and 2,500 towards sweet tooth...

Could it be that I went AFK during the Birthday festival? I did do that on the nine rings.

Man, I bought all three campaigns and then I bought Nightfalls CE for the hell of it.

I sent in a support ticket and hope this gets resolved soon...

Kook~NBK~ · May 03, 2007, 09:11 PM // 21:11

Just be sure to keep on them about it, respond to every e-mail they send you. And be polite and courteous. If you're innocent, they'll get you going again soon.

VGJustice · May 03, 2007, 09:15 PM // 21:15

Agreed with Kook. They have made mistakes in the past, and have corrected said mistakes.

Numa Pompilius · May 03, 2007, 09:16 PM // 21:16

"Third party program" suggests they detected a hack or helper program.

Free Runner · May 03, 2007, 09:24 PM // 21:24

Yeah they have been making these mistakes alot over the past few months and the peopel they have banned by mistake have managed to get unbanned. Keep communicating with them as Kook said and you should get through.

Tannim · May 04, 2007, 01:09 AM // 01:09

And please keep us posted

Puebert · May 04, 2007, 01:23 AM // 01:23

I hope you get your account back.

Age · May 04, 2007, 01:37 AM // 01:37

How could you prove that you don't have a third party person program on your system?It wouldn't say it on your dxdiag.

bart · May 04, 2007, 05:14 AM // 05:14

unless u r a prominent member of the community i doubt u will get ur account back. There were a few times ANet unbanned ppl but that was during massive bans. Unless you create enough noise + get the community involved u can start saving to buy GW all over again.

Etta · May 04, 2007, 07:47 AM // 07:47

Nobody here can help you really, weather or not you used or did not use 3rd party program. If you are really innocent then go ahead and keep in touch with them on the matter. The thing is, there are some ass hat out there who hated farmers and will report anyone, be it bots or real people. So if you were right then I do hope thing will work out for you.

Commander Ryker · May 04, 2007, 11:49 AM // 11:49

I'm wondering why anet doesn't check these things out more carefully before they go banning people. Why do they get the idea that someone is cheating? Is it from a report from someone or do they have some kind of program in place to detect these things? If it is, why are innocent people getting banned and all those farming bots still running around. I saw some for the first time a couple of weeks ago and you can tell just by watching them that they are bots.

I would hate to think it's just to sell more games.

arakawa · May 04, 2007, 12:17 PM // 12:17

Quote:

Originally Posted by Commander Ryker

I'm wondering why anet doesn't check these things out more carefully before they go banning people. Why do they get the idea that someone is cheating? Is it from a report from someone or do they have some kind of program in place to detect these things? If it is, why are innocent people getting banned and all those farming bots still running around. I saw some for the first time a couple of weeks ago and you can tell just by watching them that they are bots.

I would hate to think it's just to sell more games.

It isn't uncommon on other ncsoft games to get banned by mistake or by petition-bombing. But I don't know how independent anet is from them.

Numa Pompilius · May 04, 2007, 12:27 PM // 12:27

@Ryker: How do you know how ANet check these things before acting in general, or in this case in particular?

For ANet to at all detect a third-party program (bot, macro, cheat, whatever) it has to be sending data to ANet, and do so in a way which triggers the traps ANet has set to monitor the data stream.

There is a possibility that this user has accidentally triggered some heuristic cheat-detection - false positives do, rarely, happen - but odds are he's really running some "helper" program, or some program which in itself might be legitimate but which when used with Guildwars violates the terms of agreement, e.g. Ghostmouse.

I will also note that my experience in e.g. the Steam fora has taught me that not all who claim to be innocent and to have been banned by mistake are telling the truth. So, since I don't know the details of this particular case, I'm reserving judgment, BUT If he's innocent, then he should contact ANet customer support, because they can help him. If he's not innocent... well, tough cookies.

Tannim · May 04, 2007, 03:32 PM // 15:32

A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed. At least, it is illegal in some states are most non-us/uk countries. The reason why Blizzard got away with it with WOW, is because it is mentioned in the license on install.

The 2nd thing is, if you are innocent, ANet must, my law, unban you or completely refund your money. Again, this is only if your innocent

Numa Pompilius · May 04, 2007, 04:02 PM // 16:02

Quote:

Originally Posted by Tannim

A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed.

No, it is not illegal for ANet to _monitor the data streams_. The stuff you send to the server.

The things you think of are more iffy - if they were to install software on your computer to scan for known threats and report that, but frankly there are DRM software today which does exactly that - e.g. Steam and the WoW DRM software - and many others which install on your machine and scan for threats (e.g. Starforce does that).

But to just have traps checking what you send to the server and which analyze that for irregularities (such as, say, repeating a sequence of actions over and over with millisecond precision, indicating scripting/botting) is completly legal and uncontroversial.

Stiltzkin · May 04, 2007, 04:10 PM // 16:10

Quote:

Originally Posted by Tannim

A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed. At least, it is illegal in some states are most non-us/uk countries.

Anet can check anything that happens in the game. They can check where you go and what you do if they realy wanted to. Checking any data stream is completely legal for Anet to do, considering they make the rules. They don't have to announce that they are checking or that they are going to ban you.

Loviatar · May 04, 2007, 04:12 PM // 16:12

[QUOTE]

Quote:

Originally Posted by Tannim

A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed.

IT IS MENTIONED

ACTUALLY READ THE EULA AND TERMS OF USAGE/AGREEMENT

it wont install unless you click the *i have read*

either you were in a hurry and lied about reading them or you read that they have every right in the book spelled out that they can and will do whatever monitoring for illegal third party programs they deem necessary.

YOU ARE PROTECTED BY THEIR PRIVACY POLICY WHICH YOU ALSO AGREED TO BY CLICKING *I ACCEPT* BEFORE YOU CAN INSTALL.

Quote:

The 2nd thing is, if you are innocent, ANet must, my law, unban you or completely refund your money. Again, this is only if your innocent

Anet wont unban a person who is innocent because they have to they will do it because the unban is the right thing to do

Enko · May 04, 2007, 04:30 PM // 16:30

Quote:

Originally Posted by Tannim

A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed. At least, it is illegal in some states are most non-us/uk countries. The reason why Blizzard got away with it with WOW, is because it is mentioned in the license on install.

The 2nd thing is, if you are innocent, ANet must, my law, unban you or completely refund your money. Again, this is only if your innocent

It is mentioned in the EULA.

Also, the servers are Anet's. They can ban people if they want to and there is no law that says they have to unban you if you're innocent.As Loviatar mentioned, they'll do it because its the right thing to do. All characters, items, gold, etc on the GW servers are the property of Anet.

To the OP, keep sending in and replying those emails until they bring your account back (if you are indeed innocent)

thelegendozelda · May 04, 2007, 05:03 PM // 17:03

didnt macro your drunk or sweet tooth title ehh?

lightblade · May 04, 2007, 05:05 PM // 17:05

I played for 2 years and still haven't got those titles. You must really grind a lot.

BTW, from where do you connect? I know that Anet are very strict on banning people that connect from Asia IP.

May 03, 2007, 08:53 PM // 20:53	#1
SlippyJack Academy Page Join Date: Dec 2006 Guild: Clan Dethryche [dth] Profession: W/R	Perma Banned, Third Party? Question: WTF? Was farming in Zen Dajun mission when I'm kicked to the log in screen. I typed in my password and then I see that I'm banned perma style because of using a "third party" program. Could this be because of me grinding to much? My character is 5 months old, I've got the People Know me title: 1.) 3 Protector titles 2.) 3 Cartographer titles 3.) Max Lightbringer (before double weekend) 4.) Max Sunspear 5.) Incorrigble Ale-hound 6.) The Silly Legendary Cartographer Now, I'm halfway done with the elite caps and 2,500 towards sweet tooth... Could it be that I went AFK during the Birthday festival? I did do that on the nine rings. Man, I bought all three campaigns and then I bought Nightfalls CE for the hell of it. I sent in a support ticket and hope this gets resolved soon...

May 04, 2007, 12:27 PM // 12:27	#13
Numa Pompilius Grotto Attendant Join Date: May 2005 Location: At an Insit.. Intis... a house. Guild: Live Forever Or Die Trying [GLHF] Profession: W/Me	@Ryker: How do you know how ANet check these things before acting in general, or in this case in particular? For ANet to at all detect a third-party program (bot, macro, cheat, whatever) it has to be sending data to ANet, and do so in a way which triggers the traps ANet has set to monitor the data stream. There is a possibility that this user has accidentally triggered some heuristic cheat-detection - false positives do, rarely, happen - but odds are he's really running some "helper" program, or some program which in itself might be legitimate but which when used with Guildwars violates the terms of agreement, e.g. Ghostmouse. I will also note that my experience in e.g. the Steam fora has taught me that not all who claim to be innocent and to have been banned by mistake are telling the truth. So, since I don't know the details of this particular case, I'm reserving judgment, BUT If he's innocent, then he should contact ANet customer support, because they can help him. If he's not innocent... well, tough cookies. Last edited by Numa Pompilius; May 04, 2007 at 12:30 PM // 12:30..

May 03, 2007, 09:11 PM // 21:11	#2
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	Just be sure to keep on them about it, respond to every e-mail they send you. And be polite and courteous. If you're innocent, they'll get you going again soon.

May 03, 2007, 09:15 PM // 21:15	#3
VGJustice Desert Nomad Join Date: Jul 2005 Location: Tyria, cappin' ur bosses Guild: Boston Guild [BG] Profession: R/W	Agreed with Kook. They have made mistakes in the past, and have corrected said mistakes.

May 03, 2007, 09:16 PM // 21:16	#4
Numa Pompilius Grotto Attendant Join Date: May 2005 Location: At an Insit.. Intis... a house. Guild: Live Forever Or Die Trying [GLHF] Profession: W/Me	"Third party program" suggests they detected a hack or helper program.

May 03, 2007, 09:24 PM // 21:24	#5
Free Runner Forge Runner Join Date: Oct 2005 Location: GW2G Guild: Knights Of The Sacred Light [KSL]	Yeah they have been making these mistakes alot over the past few months and the peopel they have banned by mistake have managed to get unbanned. Keep communicating with them as Kook said and you should get through.

May 04, 2007, 01:09 AM // 01:09	#6
Tannim Academy Page Join Date: Apr 2007	And please keep us posted

May 04, 2007, 01:23 AM // 01:23	#7
Puebert Desert Nomad Join Date: Oct 2005 Profession: Mo/	I hope you get your account back.

May 04, 2007, 01:37 AM // 01:37	#8
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	How could you prove that you don't have a third party person program on your system?It wouldn't say it on your dxdiag.

May 04, 2007, 05:14 AM // 05:14	#9
bart Desert Nomad Join Date: Aug 2005	unless u r a prominent member of the community i doubt u will get ur account back. There were a few times ANet unbanned ppl but that was during massive bans. Unless you create enough noise + get the community involved u can start saving to buy GW all over again.

May 04, 2007, 07:47 AM // 07:47	#10
Etta Forge Runner Join Date: Jun 2006 Location: Mancland, British Empire	Nobody here can help you really, weather or not you used or did not use 3rd party program. If you are really innocent then go ahead and keep in touch with them on the matter. The thing is, there are some ass hat out there who hated farmers and will report anyone, be it bots or real people. So if you were right then I do hope thing will work out for you.

May 04, 2007, 11:49 AM // 11:49	#11
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	I'm wondering why anet doesn't check these things out more carefully before they go banning people. Why do they get the idea that someone is cheating? Is it from a report from someone or do they have some kind of program in place to detect these things? If it is, why are innocent people getting banned and all those farming bots still running around. I saw some for the first time a couple of weeks ago and you can tell just by watching them that they are bots. I would hate to think it's just to sell more games.

May 04, 2007, 03:32 PM // 15:32	#14
Tannim Academy Page Join Date: Apr 2007	A few things are, it is illegal for ANet to do such checks and do send such information back to them, unless it is mentioned in a license on the box or in the manual, and before the application is installed. At least, it is illegal in some states are most non-us/uk countries. The reason why Blizzard got away with it with WOW, is because it is mentioned in the license on install. The 2nd thing is, if you are innocent, ANet must, my law, unban you or completely refund your money. Again, this is only if your innocent

May 04, 2007, 05:03 PM // 17:03	#19
thelegendozelda Frost Gate Guardian Join Date: Jun 2006 Guild: OoT Profession: W/Mo	didnt macro your drunk or sweet tooth title ehh?

May 04, 2007, 05:05 PM // 17:05	#20
lightblade Forge Runner Join Date: May 2005 Guild: The Etereal Guard Profession: Me/Mo	I played for 2 years and still haven't got those titles. You must really grind a lot. BTW, from where do you connect? I know that Anet are very strict on banning people that connect from Asia IP.